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23 November 2023 13:00-14:30Innovation City Cape Town

The Future of Chat: Transforming Communication


The future of chat technology promises to reshape the way we communicate. With advancements in AI and natural language processing, chatbots and virtual assistants are becoming smarter and more emotionally aware.

Here are a few trends we are going to be discussing at the event:

Personalization will be key, tailoring conversations and recommendations to individual preferences.

Multimodal interfaces, integrating text, voice, video, and AR/VR, will offer immersive interactions.

Ethical concerns, privacy, and sustainability will play crucial roles. Industry-specific chat solutions will emerge, and quantum computing will impact security.

The future will also see increased collaboration between humans and AI in various fields.

In essence, the future of chat holds the potential to make our interactions more empathetic, personalized, and versatile, revolutionizing how we communicate in the digital age.

Interested in this amazing future trend? Join us at The Future of Chat event at Innovation City Cape Town!

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      All you need to know

      What: The Future of Chat: Business Uses and Impact

      When: 23 November 2023

      Time: Hard start 13:00

      Presentation: 13:00 - 13:50

      Q&A: 13:50 - 14:00

      Networking: 14:00 - 14:30

      Where: Only at Innovation City Cape Town, Darter Studios, Darter Road, Longkloof, Gardens

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      © MapTiler © OpenStreetMap contributors

      Speakers

      Pippa Yeats
      Co-Founder Turn.io

      Pippa is a service design masters graduate, behavioural science masters graduate and an Agency Fund Fellow who has spent the last ten years designing technology services for social impact in the global south. Pippa is Co-Founder and Chief Strategy Officer of Turn.io, that chat platform for social impact. Pippa sets the organisation’s strategy and ensures that the Turn.io chat product enables teams to deliver effective health and education support to vulnerable people at scale. As the former Head of Strategy and Experience Design for Praekelt.org (now Reach Digital Health), Pippa led a team of digital strategists, service designers, content strategists and researchers who designed mobile programmes for NGOs, multilaterals and other social impact organisations across low and middle income countries globally.

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      Caroline van der Merwe
      Co-Founder at Jem

      Caroline van der Merwe is the Co-Founder and COO of Jem, an HR Technology startup focused on digitising HR for frontline workers through WhatsApp. She is passionate about digital inclusion and using technology for impact. Before starting Jem, she spent eight years building employee engagement and behaviour-change programmes for businesses across sub-saharan Africa. At Jem, she leads the product development and customer success teams, creating innovative products for HR teams. Caroline holds an MBA from UCT Graduate School of Business and a Masters in Management from Yale University.

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      Auratius February
      Senior .Net Developer at Travelstart

      From diving deep into code for South African household names like Woolworths & Clicks to now spearheading enterprise-scale solutions, Auratius's journey in the IT realm has been nothing short of exhilarating! He is currently a Senior .Net Developer, ensuring not just smooth Software Development but also infusing innovation and efficiency at every step. He ispassionate about not just crafting solutions but creating value.

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      Saajida Moolla
      Senior Product Manager at Ayoba

      Saajida is a seasoned professional in the Telecommunications and Information Technology industry, boasting over a decade of Product Management expertise. Her proficiencies encompass innovative product launches, strategic planning, and go-to-market strategies. Driven by her passion for contributing to exciting tech advancements, she channels her strategic thinking into steering the products she oversees. Currently, as the Senior Product Manager for the communication team at Ayoba, Saajida's primary focus is the chat platform on ayoba.

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      Lisa Adams
      Director of Technology & Product at Girl Effect | Founder Citizen Code

      Over the past 13 years, Lisa has led teams on the design and implementation of large-scale global digital products in ICT4D using agile methodologies & user contextualization to deliver digital products with real-world impact. Her application of Product best practice is grounded in human-centered design, continuous improvement, risk-orientated emphasis, failing gracefully, and cultivating teams who are excited to show up to do their best work. She believes that the world is at a time more than ever to really re-think how we approach technology to be more reflective of an equitable society.


      Lisa is the Founder of Citizen Code, an African Founded Technology Company interested in building meaningful solutions by Africa for Africa & she is the Director of Technology & Product for GirlEffect.org. She had previously spent a large portion of her career at Praekelt.org building Products to improve the lives of people in the global majority, she worked with the biggest E-Commerce Retailer in Sub-Saharan Africa in Designing & Developing their Internal Technology Products & have spent time in the Startup world on a bootstrapped South African automated payments management systems.


      Lisa is personally committed to making the technology industry a reflection of a more equal community, through initiatives that I have started in Africa like Django Girls Cape Town & Code Like Her, free events introducing women and girls to Software Engineering.

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      Organised by

      Innovation City
      hello@innovationcity.co.za